WorldHost Principles of Customer Service

This course aims to develop excellent customer service skills, providing businesses with an essential tool to improve customer satisfaction and retention. The course leads to a recognised WorldHost qualification.

In an increasingly competitive business environment, customer retention and satisfaction is key. By providing staff with the training required to provide outstanding customer service you can really set your business apart from the competition.

This course encourages staff to evaluate their own experiences of both good and bad customer service and the role that the member of staff played in this. We will also help provide guidance on communication and listening skills which can help to set them up for success.

Course content

  • welcoming people
  • topics to avoid
  • what forms a first impression
  • the communication process
  • why you should handle customer concerns
  • effective listening
  • visitor needs.


1 Day(s)



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T: 0141 357 6158

Contact us

For course enquiries, please call 0141 357 6158 or email


Scottish Charity No. SC021182

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