Telephone communication can be a customer’s first contact with your organisation and you only get one chance to make a first impression. By developing the proper skills to manage calls from customers you can significantly improve the perception of your business with potential and existing customers. This Telephone Training course from Glasgow Clyde College helps to develop your skills in this area.
There are various aspects of telephone manner which can dictate the tone of the call. The importance of voice and attitude and being able to listen effectively to understand the needs of the caller is crucial in managing the conversation.
Developing the skills required to handle difficult or awkward calls is also essential when someone is in a customer facing position. This course helps participants to acquire the skills to deal with these calls and manage them in a professional manner.
If you have staff that regularly takes calls from customers, or if you’re in a position personally where you’re likely to be handling telephone calls then this course can help take your call management skills to the next level.
This course is open to commercial bookings and groups.
This course may be eligible for SDS Flexible Training Opportunities funding.