This course aims to increase awareness about visitors and customers from other cultures and provide practical skills and advice to improve communication.
Part of the customer service process is making sure your customers feel comfortable, and barriers like language or cultural differences can sometimes cause difficult situations for both staff and customers.
This course helps prepare you and your staff to provide excellent service to customers from different backgrounds, from avoiding using inappropriate gestures to avoiding slang or jargon that may be misconstrued.
As well as improving external customer experience, this course can also have a beneficial impact on the way your internal teams interact – particular if you’re working across countries or continents.
Participants will also consider how they communicate with colleagues from other cultures as we live and work in a multicultural community.
T: 0141 357 6158