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Flexible Workforce Development Fund - Management & Leadership Courses

Flexible Workforce Development FundLeadership & Management Courses

From Chartered Management Institute (CMI) accredited courses to a range of CPD modules; we have options for every business scenario. We can also create bespoke training courses for your needs.

Course Information Mode Duration Location Cost
Chartered Management Institute (CMI) Principles of Management and Leadership Level 3 - Award, Certificate or Diploma  This qualification gives managers the communication and motivational skills to help improve operational efficiency. The course aims to give you a broader knowledge of skills to help you be more effective in specific management areas, with increased focus on the areas that are most appropriate to you and your workplace. Online/or face to face  Dependant on qualification undertaken. Award in 1 unit, Certificate 2 units, Diploma 3 to 6 units  Online/college/work location  Enquire 
Chartered Management Institute (CMI) Coaching and Mentoring Certificate Level 3, Award, or Certificate  This course has been designed for supervisors and first line managers, to support the development, coaching and mentoring skills and techniques of individuals, teams and achieve objectives. Online/or face to face  Dependant on qualification undertaken. Award in 1 unit, Certificate 2 units, Diploma 3 to 6 units  Online/college/work location  Enquire 
Chartered Management Institute (CMI) Team Leading Certificate Level 2 Award or Certificate  This course has been designed for team leaders, to support the development of their skills in leading a team, making sure that the team’s work achieves organisational objectives, and contributes to planning,problem solving and decision making. Online/or face to face  Dependant on qualification undertaken. Award in 1 unit, Certificate 2 units, Diploma 3 to 6 units  Online/college/work location  Enquire 
SVQ Management Level 3  This course can be helpful across all business sectors and organisations and is aimed at individuals looking to develop knowledge and skills in order to boost career opportunities.  Online 9 months  Online Enquire 
SVQ Management Level 4  This course is aimed at candidates across all business sectors and organisations who are currently working in a management position. The SVQ Level 4 in Management is a steady progression from the SVQ Level 3 in Management. This qualification delivers the key skills and knowledge needed to understand and perform the duties of those who are currently within a management position and looking to progress. Online 12 Months   Online Enquire 
CPD Conflict Management This course aims to give you the knowledge and understanding to manage conflict in many forms, as well as learning how to best positively support individuals – an essential skill in anyone looking to move into a team leader or management position. Online 4 hours Online £40
CPD Discipline in the Workplace This course aims to give you the knowledge needed to understand discipline in the workplace, including tribunals, grievances and disciplinary procedures. Online 4 hours Online £40
CPD Essentials  This course will help you develop your skills set in a number of different areas including self-development, social awareness and employability. This employability course will introduce you to many sought after skills in the world of employment including managing social behaviours, understanding stress and anxiety, personal identity and developing employability skills. Online 4 hours  Online £40
CPD General Data Protection Regulation  By completing this course, you will be equipped with a greater understanding of GDPR, including how to apply its principles in your work and how it promotes the rights of individuals in relation to data collection and management. Online 4 hours Online £40
CPD Induction Essentials  This course aims to provide you with knowledge of the induction process. It is ideal for anyone who is or is aspiring to become a line manager. Online 4 hours Online £40
CPD Induction of New Staff This course aims to provide you with knowledge of the induction process for new staff. It is ideal for anyone who is or is aspiring to become a line manager. Online 4 hours Online £40
CPD Leading and Motivating a Team  This short course aims to give you the knowledge needed to understand how to lead and motivate a team, through effective communication, motivation and individual and team development. Online 2 hours Online £40
CPD Organising and Delegating  This short, auto-marked programme will give you the knowledge you need to understand the core skills required to deal with management responsibilities and to develop as a leader. Online 4 hours Online £40
CPD Performance Management This short, auto-marked programme will build your knowledge of the core skills needed to manage performance and underperformance and to give feedback in the workplace. Online 4 hours Online £40
CPD Planning and Allocating Work  This short, auto-marked programme will build your knowledge of the core skills needed to plan projects and to monitor and manage performance. Online 4 hours Online £40
CPD Prepare to Deliver Excellent Customer Service  This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customers' needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service. Online 4 hours Online £40
CPD Rights and Responsibilities  This course covers information required to understand the key roles, rights and responsibilities of both employees and employers in the workplace. You will learn who is responsible for specific things in the workplace, and the legislation that supports rights and responsibilities in the workplace.  Online 4 hours Online £40
CPD Solving Problems and Making Decisions This short, auto-marked programme will build your knowledge of how to define, investigate and analyse problems and how to evaluate your options. Online 4 hours Online £40
CPD Stress Management  This short, auto-marked programme will give you the knowledge you need to deal with management responsibilities and to develop as a leader. Online 4 hours Online £40
CPD Understanding Anxiety  This short, auto-marked programme will give you the knowledge you need to understand the causes and effects of anxiety, along with its management. Online 4 hours Online £40
CPD Understanding Equality and Diversity  This course introduces you to the key aspects of equality and diversity and the importance of equality and diversity in the workplace, in society and in communities. You will look at the main principles of equality and diversity, the rights and responsibilities of both employers and employees in the workplace, diverse communities and the importance of working or learning in a place that promotes diversity. Online 4 hours Online £40
CPD Understanding Leadership  This short, auto-marked programme will develop your understanding of leadership styles and qualities, providing you with the core skills needed to progress as an effective leader. Online 4 hours Online £40
CPD Understanding Stress his course aims to give you the knowledge required to understand the impact of and key issues surrounding stress and raise awareness of the harmful effects stress can have on individuals and those closest to them. The course is ideal for anyone who would like more information on this subject for personal reasons, or anyone who would like to work with, and support, individuals with stress. Online 4 hours Online £40
Thought Patterns for High Performance  THOUGHT PATTERNS FOR HIGH PERFORMANCE@ 5.0 is the latest in a long line of mindset empowering programmes from The Pacific Institute'. Building on five decades of high performance programmes, scientifically and internationally-proven, TP5@ provides the mind-setting tools that enhance individual, team and organisational success Online/or face to face  2 days  online/college/workplace  Enquire
Leadership  Throughout this course you will learn about what makes a good leader? You will cover the different types of leadership styles, learn about managing yourself, motivating and leading a team, developing a cicle of influence, and building resilience. All courses can be designed to meet the needs of the organisation Online/or face to face  1 Day online/college/workplace  enquire
Leadership and Management Development Programme  This programme will look at the main Leadership and Management topics to get the best from your staff. Topics covered will include;  Leadership and Motivation, Managing People, Setting Goals. Delegation, Feedback, Communication, Time  and Conflict Mangement.  Please note each of these topics can be selected for separate delivery  Online/or face to face  2- 3 days online/college/workplace  enquire
*Effective Communication In this course you will learn how to ; Describe how communication works and the difference between effective and ineffective communication. Communicate effectively to achieve objectives. Overcome barriers to effective communication. Demonstrate how to communicate.  Telephone Communication. Email etiquette. Assertiveness. Use a structured questioning technique to give feedback.All courses can be designed to meet the needs of the organisation.  Online/or face to face  1 day  online/college/workplace  enquire
Planning and Allocating Work  This course will include; 
Project planning and performance monitoring
•        Scope and purpose of daily work activities in the context of an organisation
•        Work activities and company plans and objectives
•        Prioritising
•        Setting SMART objectives for your team to achieve its targets (using the Johnson Method)
•        Planning steps
 •        Allocating work
•        Key steps
•        Identifying the resources that are needed
•        Tools
•        Assess and support team performance in achieving objectives.
 •        Managing team performance
•        Monitoring outcomes
•        Identify possible causes of variance
•        Actions to overcome them
•        Ways to improve performance to meet objectives
•         action planning.  All courses can be designed to meet the needs of the organisation 
Online/or face to face  1 day     
Conflict Management  This course will provide you with effective techniques and strategies for handling and resolving conflict in the workplace. You will learn how to develop effective listening skills, how to manage and resolve conflict and how to avoiding future conflict.All courses can be tailored to meet the needs of the organisation.  Online/or face to face  1 day  online/college/workplace   
People Management  This 1-day training course has been designed to help you develop your management skills, develop professional working relationships with staff and deal with daily management issues of dealing with people. It looks at understanding the role of a manager; the responsibilities, barriers faced and skills required; motivation and leadership, assertiveness, managing conflict, as well as exploring common mistakes made by newly-appointed managers. All courses can be tailored to meet the needs of the organisation.  Online/or face to face  1 day  online/college/workplace  enquire
Motivating and Leading a Team  This course looks at the difference between job satisfaction and motivation; identifying ways to improve and increase staff motivation. It will also conver how to set SMART goals, employ coaching to develop staff and how to set the pace for staff. All courses can be tailored to meet the needs of the organisation  Online/or face to face  1 day  online/college/workplace  enquire
Customer Service Skills  This course is designed for those who are new to customer service or those who are looking to refresh and develop their existing skills. It explores the importance of uniformity and consistency, customer expectations and dealing with difficult situations.All courses can be tailored to meet the needs of the organisation  Online/or face to face  1 day     
Negotiation and Influencing skills  The contents of the course will include ; how to prepare to Negotiate and Influence effectively, using a simple structure to present your ideas in a compelling and engaging way.  Learn how to overcome resistance and barriers to your ideas. In this course you will learn, the key steps to success to successful negotiation, effective negotiation strategies and overcoming barriers to negotiation.  The course includes a practical session in carrying out a negotiation.  All courses can be tailored to meet the needs of the organisation  Online/or face to face  1 day     
Building Resillience  This course  raises awareness of what resilience is, what builds and breaks it and what your default resilience strategies might be. You’ll explore the capabilities, skills, and self-care practices that contribute to building resilience. You will develop resilience skills for yourself, so you’re ready to meet both professional and personal challenges. All courses can be tailored to meet the needs of the organisation.  Online/or face to face  1 day     
*Change Management Course content will include understanding the impact of change on Change on the organisation and staff. How to plan to minimise the stress that change can create and limit the damage to the business.  Demonstrate how change can best be approached and managed. Describe the models and tools that can be used to plan and manage change. Use the burning platform technique to persuade their people of the need for change, and how to become effective in inspiring and leading change.  All courses can be tailored to meet the needs of the organisation.  Online/or face to face  1 day  as above  enquire
Coaching and Mentoring  Course content includes This course looks at the differences in coaching and mentoring in the workplace, explores different coaching techniques and provides details and resources for planning coaching and mentoring sessions. Online/or face to face  1 day  as above enquire
       
       
       
*Conflict Management This course will provide you with effective techniques and strategies for handling and resolving conflict in the workplace. You will learn how to develop effective listening skills, how to manage and resolve conflict and how to avoiding future conflict. Online/or face to face  1 day  as above  enquire
*Effective Report Writing   The Effective Report Writing course has been designed
to help you and your teams produce
excellent reports for today’s demanding workplace, helping you to write quickly, accurately and clearly. This course will teach you simple techniques to improve written
communications skills
Online/or face to face  1 day  as above  enquire
Basic Business Writing  This course aims to equip you with the skills and knowledge
you need to produce clear and effective
professional communications. You will focus on how to write effectively for maximum impact in Emails, Correspondence and Reports. All courses can be tailored to meet the needs of the organisation. 
Online/or face to face  1 day  as above   
Telephone Techniques  Throughout this course you will learn practical skills such as dealing effectively with customers over the telephone and online. You will learn about the importance of first impressions, building good relationships over the phone, tone and pitch, and how to deal with challenging behaviour.  You will also learn  how to gather and record information accurately. Online/or face to face  Half day  as above   
Upskill your Business Writing   In this course you will strenghten your knowledge of English grammar, sentence construction, learn of to write effectively, grammatically correct and with impact to get results         
         
*People and Performance Management  Course Content includes   Online/or face to face  1 day  as above enquire
• Understand the responsibilities of a manager        
• Effectively manage a team of people        
• Develop strategies to deal with conflict        
*Presentation Techniques This Presentation Techniques course will cover; how to plan, design, and deliver presentations both online and face to face, using Powerpoint for maximum effect, delivery techniques, engaging your audience, techniques for staying in control, and timings.  All courses can be tailored to meet the needs of the organisation.   Online/or face to face  1 day  as above  enquire
*Time Management Time management is an essential skill we all need because we can't change the time we have, just the way we use it. This course explores time saving techniques and strategies to enable staff members to be more productive, meet deadlines and achieve goals. Online/or face to face  1 day  as above  enquire
Service Across Cultures  Course content includes ;  Online/or face to face  1 - 2 days as above enquire
·         Understanding differences in cultures         
·         Developing skills to communicate effectively with different cultures.         
Dealing with vulnerable customers  Course content includes;  Online/or face to face  1 day  as above  enquire
Techniques and skills to deal with vulnerable customers, over the phone, online and face to face. It will include how to support vulnerbale customers         
Having difficult conversations  Course content includes;  Online/or face to face  1 day  as above enquire
Understanding the nature of difficult conversations  
Assertive, aggressive and submissive Behaviours
Components of a difficult conversation
 Influencing people non-verbally
The language of influence
Keeping cool under fire
Giving constructive feedback
 
       
British Sign Language  ; an Introduction  Course content includes ;  Online/or face to face  6 sessions @ 2 hours  as above enquire 
·       introducing yourself and others      
·       expressing likes and dislikes connected to foods, drinks, hobbies and interests      
·       giving directions connected to countries and places of interest      
         
British Sign Language - Level 1 - SQA Accredited  This Unit is designed to enable candidates to develop basic proficiency in British Sign Language (BSL). It will enable them to use BSL in simple situations to produce, respond to and receive communication about everyday personal matters. It has been designed for beginners.  This Unit is a free-standing National Unit accredited by SQA.  Online/face to face  12 sessions of 2 hours  enquire 

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